The history of Bosch washers could be traced back more than 60 years. During this time, the manufacturer’s devices have proven themselves as an excellent technique. It differs from alternative ones by:
- reliability;
- functionality;
- long service life.
Nexxt 500 Plus series model is not an exception. The washer with front loading copes with the assigned tasks. High spin speed and 15 different programs allow you to select the desired wash mode. You can choose the needed one for a particular thing.
However, even such strong and functional devices need maintenance. You have to repair it from time to time. The key advantage of this device is the direct informing the user about the nature of the problem. Error codes are a great way to understand exactly what went wrong. A fault may appear during washing, rinsing or squeezing.
If Bosch Nexxt 500 Plus series washer shows an unknown code, there is the table of faults below. It is the best way to understand the situation. Actually, a user can easily eliminate many problems at home. In more serious situations, we recommend you to contact a specialist.
| Fault | Possible cause | Action |
| The door cannot be opened. | Power failure. | An interrupted program will be resumed when power is restored. If the laundry is to be removed during a power failure |
| Program is running and/or the door is locked for safety reasons. | Wait until the program ends | |
| Plug is loose or not inserted. | Eliminate the cause. | |
| Program selector turned to Off before end of program. | Select a program. | |
| Door cannot be opened, even though the appliance has been switched off and on again. | For safety reasons the door has been locked because the water level, temperature or speed is too high. | See “Add a garment/interrupting the program” |
| Control lights do not light up. | A fuse has blown. | Reset circuit breaker. |
| Power failure. | An interrupted program will be resumed when power is restored. If the laundry is to be removed during a power failure | |
| Program does not start. Start/Pause indicator light flashes. | Start/Pause button not pressed. | Press the Start/Pause button. |
| Program does not start. Indicator light “Finished” is lit and display is flashing E:01 | Door not closed properly. | Check whether laundry is trapped in door. Close the door (a click should be heard). Program continues. |
| Spin speed cannot be selected. | Spinning is already in progress; during spin cycle the speed cannot be changed. | Select speed before spinning. |
| Detergent residue in the detergent dispenser. | Detergent was damp or lumpy. | Clean and dry the detergent dispenser. Use the cap of the detergent bottle to measure liquid detergents. |
| Water does not enter the machine or detergent is not washed away. Indicator light “spin” is lit and display is flashing E:11 or E:12 | Water tap(s) not turned on. | Turn on water tap(s) and press Start/Pause button. Program continues. |
| AQUASTOP® hose has been triggered. | Check for safety indicator. If red, replace hose. | |
| AQUASTOP^ is triggered | Close water tap and investigate leak. | |
| Supply hose kinked or pinched. | Eliminate the cause. | |
| Strainers in supply hose clogged. | Clean the water inlet strainers | |
| Water pressure too low. | Eliminate the cause. | |
| Water cannot be seen in drum. | This is not a fault. The water level is below the visible part of the drum. | |
| Indicator light “rinse” is lit and display is flashing E:13 with no water remaining in tub. | Suds or pump is blocked. | Use less detergent for future wash loads. Detergents specifically designed for your High Efficiency washer produce fewer suds and will include the letters HE on the packaging. Clean the water drainage pipe and/or drain hose. Run any program to remove the excess suds. |
| Water is flowing out tram underneath the machine. | The thread of the supply hose is not tight. | Tighten the thread. |
| Leak in the drain hose. | Replace the drain hose. | |
| Indicator light “wash” is lit and display is flashing E:17 | AQUASTOP® is triggered. | Close water tap and investigate leak. |
| Suds coming out of the detergent dispenser. | Too much soap or non-HE soap used, pump could not remove suds. | Mix 1 tablespoon of fabric softener with 1 pt (1/2 litre) of water and pour into detergent dispenser III. Use less detergent for future wash loads. Detergents specifically designed for you High Efficiency washer produce fewer suds and will include the letters “HE” on the packaging. |
| Repeated spinning. | This is not a fault. The imbalance compensation system is attempting to balance the load through repeated spins. | Always load the drum with large and small items together. |
| The laundry was not spun. | Large items of clothing have become entangled and could not be distributed evenly in the drum. For safety reasons the high-speed spin cycle was automatically suppressed. | Always load the drum with large and small items together. |
| Program duration extended. | This is not a fault. The suds detection feature has activated an additional rinsing cycle to reduce the amount of suds. | Add a more appropriate amount of detergent. |
| This is not a fault. The imbalance compensation system is attempting to balance the load through repeated spins. | Always load the drum with large and small items together. | |
| Unsatisfactory washing result. | The degree of soiling was higher than estimated. | Select suitable program or Stain removal as an additional option. |
| Not enough detergent. | Add detergent according to the manufacturer’s specifications. | |
| Detergent residue on the laundry. | Some phosphate-free detergents contain water-insoluble residues that may appear as light spots on the laundry. | Brush off spots when laundry is dry. |
| Gray residue on the laundry | Dirt accumulation from ointments, fats or oils. | Add the maximum amount of detergent and select the highest permissible temperature. |
| System shakes or shudders when passing from lower to higher speed spinning. | Drum system suspension can shift during speed up, this is not a failure. | Mix small and large laundry pieces in load to minimize this effect. |